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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Madison Trick Riding

December 17, 2025

5  out of  5
rating by Madison Trick Riding
"I have been with State Farm for years and are very thankful for them. Our new Helena Agent Jami has been AMAZING to work with. She is beyond helpful and gets us answers and insurance that we need in a timely manner we are very appreciative of her and everyone that works at Joe Mitchell State Farm. If you are looking for a new Agent make sure to check them out!"
We responded:
"Thank you so much for sharing your positive experience with State Farm and your Helena agent, Jami! It’s wonderful to hear how helpful and responsive she and the team at Joe Mitchell State Farm have been in meeting your insurance needs. Your recommendation will surely help others looking for reliable insurance services like workers' compensation, life, vehicle, mortgage, and all-risk coverage. If you need any assistance or have questions about your policies, feel free to reach out!"
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Darrion Lee

December 16, 2025

5  out of  5
rating by Darrion Lee
"Kay was knowledgeable and helped me get a policy that best fit me and my family."
We responded:
"Thank you so much for your kind words, Darrion! We're thrilled to hear that Kay was able to help you find the perfect life insurance policy for you and your family. Your satisfaction means a lot to us. If you ever have any questions or need further assistance, please don't hesitate to reach out!"
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Jaeden Cuebas

December 15, 2025

5  out of  5
rating by Jaeden Cuebas
"Great customer service!"
We responded:
"Thank you so much, Jaeden! We're thrilled to hear you enjoyed the great price and our customer service. We appreciate your support!"
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A V

December 15, 2025

5  out of  5
rating by A V
"Kay Sway! Has helped me through homeowners insurance, auto insurance and life insurance and now we’re looking at whole life for our kiddos. She’s knowledgeable and personable. State farm was recommended to us by Stockman bank when we bought our home. Grateful for the recommendation!!!"
We responded:
"Thank you for sharing your experience! It’s wonderful to hear that Kay has been so helpful and knowledgeable across all your insurance needs. We're glad Stockman Bank recommended State Farm, and we appreciate your trust and kind words!"
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Sofia G

December 12, 2025

1  out of  5
rating by Sofia G
"State Farm is not helpful AT ALL. This office is closed every Friday and when you try to call the help numbers on the app or website they lead absolutely nowhere. Just a robot talking about nonsense that is not helpful to you whatsoever. Then when you try and call a different State Farm they refuse to help you because you “must go through your agent”. Also to mention the app is always messed up and doesn’t work right. It is annoying that whenever I seem to have a problem with my bill or insurance they don’t answer the phone. Especially when it is an important question and my bill is due soon. I have also tried many many times to get a new agent but the website always mentions “technical issues”, then when you call the help number that leads nowhere as well and does not resolve the issue. Honestly fed up with State Farm as a whole."
We responded:
"Hi Sofia, thank you for taking the time to share your feedback. We’re sorry for the frustration you experienced and that your expectations were not met. You are correct that our East Helena office is closed on Fridays due to staffing. Our Helena office is typically open every Friday, with the exception of holidays or scheduled annual planning meetings. Unfortunately, our annual planning meeting took place on Friday, December 12, which is why both offices were unavailable when you attempted to reach us. We understand how inconvenient this can be. We do our best to communicate planned closures in advance and frequently post updates on our Facebook and Instagram pages to help customers plan accordingly. Regarding your attempts to reach an account manager, if a voicemail is left, our team is committed to returning calls promptly. If you stop by one of our offices, we’re also happy to assist with navigating the State Farm app or connecting you with the appropriate team member. We’d welcome the opportunity to assist you directly. Please feel free to contact our office this week so we can address your questions and ensure you receive the support you need."
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Amy Huempfner

December 11, 2025

5  out of  5
rating by Amy Huempfner
"Excellent service and follow through!"
We responded:
"Thank you for your kind feedback! We're glad you experienced excellent service and follow-through. We appreciate your support!"
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Brennen Lewis

December 8, 2025

5  out of  5
rating by Brennen Lewis
"I have received exceptional service time and again at Joe Mitchell State Farm. Thank you for all you do."
We responded:
"Thank you so much for your kind words! We're thrilled to hear about your positive experiences with Joe Mitchell State Farm. Providing exceptional service is our top priority, and your appreciation means a lot to us. If you ever need anything else, we're here to help!"
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Kendra Kurokawa

November 18, 2025

5  out of  5
rating by Kendra Kurokawa
"We worked with Blair Hitchcock-Rolfe to set up homeowners insurance as first time home buyers. We got the whole process done by email, it was very simple and she was so nice and fast and responsive. Highly recommend!!!"
We responded:
"Hi Kendra, thank you so much for your fantastic 5-star review! We're delighted to hear that Blair made your first-time home buying insurance process simple, fast, and pleasant. It's wonderful to know you felt well supported and that everything was handled smoothly via email. We truly appreciate your recommendation! If you need any further assistance with your property insurance or anything else, feel free to reach out anytime."
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Daniel Cave

November 17, 2025

5  out of  5
rating by Daniel Cave
"Okay, great insurance company love them. They are just did me fine. Everything was 5 star. Yeah, great company."
We responded:
"Hi Daniel, Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had a great experience with our insurance services and that everything met your expectations. Your kind words mean a lot to us. If you ever need anything else or have any questions about your vehicle or renter's insurance, please don't hesitate to reach out."
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Storm Younger

November 8, 2025

5  out of  5
rating by Storm Younger
"Great group of people in whole office, quick and responsive to any and all my questions and concerns. All i spoke with made a stressful situation for me resolved and handled with great care. Thank you so much!! I will be referring all to this office based on service and care. Great employees in whole office...treat them well!!!"
We responded:
"Thank you so much for your kind words and positive feedback! We're thrilled to hear that our team was able to support you and make a stressful situation more manageable. Providing excellent care and responsive service is our top priority, and it means a lot to know that it made a difference for you. We truly appreciate your referrals and your encouragement to treat our staff well—your support motivates us to keep doing our best every day. Thanks again for choosing our office!"
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Paul Fetz

November 3, 2025

5  out of  5
rating by Paul Fetz
"Joe is easy to speak with and when you see him at events in town he is fun to be around. How he and Whitney run their business, support community and customer events on top of being parents is impressive. We all can learn from their commitment and energy. Keep it up!"
We responded:
"Thank you so much for your thoughtful and encouraging words! We're glad to hear that Joe is approachable and fun to be around—it means a lot to us. Joe and Whitney truly put their hearts into running the business, supporting the community, and balancing family life, so your recognition of their commitment and energy is deeply appreciated. We’re inspired to keep up the hard work and continue making a positive impact. Thanks again for your support!"
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Crystal Hermanson

October 31, 2025

5  out of  5
rating by Crystal Hermanson
"I can confidently say that Joe is a tremendous asset to our community. As an active and valued member of the Helena Building Industry Association, Joe consistently goes above and beyond in his support. He not only puts on meaningful community events, but he also sponsors and supports numerous others—including our Home Show and Golf Tournaments. Joe’s commitment to the Helena community is evident in all he does, and we are grateful for his continued partnership and passion for giving back. Highly recommend working with Joe and his team!"
We responded:
"Thank you so much for your kind and thoughtful review! We truly appreciate your recognition of Joe’s dedication and active involvement in the Helena community. It’s wonderful to hear that his efforts with the Helena Building Industry Association and various events like the Home Show and Golf Tournaments have made a positive impact. We’re grateful for your support. Thanks again for recommending Joe and our team!"
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cha re

October 30, 2025

5  out of  5
rating by cha re
"I have to do a shout out to our East Helena, Joe Mitchell-State Farm. As a local 4H family we asked for 4H support and they didn't hesitate! They are an approachable and welcoming office. It speaks a lot about a business that shows excitement in seeing their community, and youth thrive. Thank you so much!"
We responded:
"Thank you so much for your kind words and thoughtful shout out! We’re incredibly proud to support the East Helena community and especially wonderful organizations like 4H. Joe Mitchell and our entire State Farm team truly believe in giving back and helping our youth thrive. Your appreciation means a lot to us and motivates us to continue being approachable and welcoming to everyone, we’re honored to be part of such a great community!"
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United Way Lewis and Clark Area

October 29, 2025

5  out of  5
rating by United Way Lewis and Clark Area
"5 stars. These guys are awesome. They understand what it means to support their community! We’re glad that Joe Mithcell State Farm is United For Helena!"
We responded:
"Thank you so much for your fantastic feedback! We’re proud to stand united with Helena and support our community in every way we can. Joe Mitchell and the entire State Farm team truly appreciate your kind words and are committed to continuing our efforts to make a positive impact"
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Neil Sauter

October 29, 2025

5  out of  5
rating by Neil Sauter
"The Mitchell family is incredibly dedicated to the community of Helena. They support a wide variety of non-profit organizations, and are very active in supporting community events. Very kind people and a pleasure to work with."
We responded:
"Thank you for your wonderful comments! The Mitchell family truly values being an active part of the Helena community, and it means a lot to hear that their dedication and support for local non-profits and events is appreciated. We’re grateful for the opportunity to work alongside such kind and committed individuals. Your recognition inspires us to keep giving back and making a positive difference!"
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Dan McGowan

October 29, 2025

5  out of  5
rating by Dan McGowan
"Joe and Whitney Mitchell of State Farm have been an integral part of our efforts to provide support to veterans statewide. The annual Disabled American Veterans Golf Tournament has morphed into the largest benefit golf tournament in Montana. Last year the tournament provided $264,000 to help veterans; we could not have achieved this level of success without Joe and Whitney's continuing support and participation."
We responded:
"Thank you so much for sharing this incredible feedback! Joe and Whitney Mitchell are truly honored to be part of such a meaningful cause supporting veterans across Montana. It’s inspiring to see the Disabled American Veterans Golf Tournament grow into the state’s largest benefit event and provide such significant assistance to those who have served. We are proud to contribute and look forward to continuing our partnership to make an even greater impact in the future. Together, we can do so much more for our veterans!"
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Kathy Kirk

October 28, 2025

5  out of  5
rating by Kathy Kirk
"I got great service getting my home and auto insurance set up. Also got local info that was much appreciated."
We responded:
"Thank you so much for your kind words! We're thrilled to hear you had a great experience setting up your home and auto insurance with us. It's our pleasure to provide helpful local information as well. If you ever need anything else, please don't hesitate to reach out!"
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Lee Ward

October 8, 2025

5  out of  5
rating by Lee Ward
"Help with our insurance needs was very friendly and considerate. Our needs were very well listened to. Coverage was thoroughly reviewed and prices are excellent. Very great help and would highly recommend these folks"
We responded:
"Thank you so much, Lee, for your kind words and recommendation! We're delighted to hear that you had a positive experience and that we could help with your insurance needs. Providing friendly, considerate service and thorough coverage reviews is our priority. We truly appreciate your trust and support!"
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Daniel Hardesty

October 8, 2025

5  out of  5
rating by Daniel Hardesty
"Justin is the man! That guy is awesome....GIVE HIM A RAISE"
We responded:
"Thank you so much for your fantastic review! We're thrilled to hear that Justin made such a great impression. We truly appreciate your support and will be sure to pass along your kind words to him!"
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Abby Weimer

September 25, 2025

5  out of  5
rating by Abby Weimer
"Kaydee was great to work with. I received a fantastic quote and she answered all my questions right away. I wish I had received a quote from them years ago as I wonder how much I overpaid for years."
We responded:
"Thank you for your wonderful feedback! We’re so glad Kaydee was able to provide you with a fantastic quote and answer all your questions promptly. It’s never too late to find the right coverage at the right price, and we’re happy to help you save moving forward. Please don’t hesitate to reach out if you need anything else!"
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Brittany Lively

September 24, 2025

5  out of  5
rating by Brittany Lively
"Joe is the best. He was able to find us an affordable policy for our home when no one else could!"
We responded:
"Thank you so much for your kind words, Brittany! We’re thrilled that Joe was able to find an affordable home policy for you when others couldn’t. It’s always our goal to provide the best solutions for our clients. If you ever need anything else, don’t hesitate to reach out!"
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Arin Peters

September 22, 2025

5  out of  5
rating by Arin Peters
"The entire team at Joe Mitchell State Farm is just the best. They are always so helpful, responsive, and do their best to make sure you have the coverage you want and need. I have life insurance, RV insurance, car insurance, and homeowner's insurance through them and couldn't ask for a better agent/team for all my insurance needs."
We responded:
"Thank you so much for your kind words and for trusting the Joe Mitchell State Farm team with all your insurance needs! We’re delighted to hear that you feel supported and well-covered across all your policies. It’s our pleasure to provide helpful and responsive service, and we look forward to continuing to serve you for years to come. Please don’t hesitate to reach out anytime!"
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Francesca Jackson

September 20, 2025

5  out of  5
rating by Francesca Jackson
"Loveeee my quote! Blair did a great job helping me! I love it more than progressive!"
We responded:
"Thank you so much for your enthusiastic review! We’re thrilled to hear that Blair provided you with a great quote and excellent service. It’s wonderful to know you’re happy with your experience—and that you love it even more than Progressive! "
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Ronikka Kendall

September 19, 2025

5  out of  5
rating by Ronikka Kendall
"Excellent agent and very personable! Though I haven’t met Joe in person yet, I could tell by our phone conversations that he cares and wants to give clients the best ways to save money. The conversation we had about adding life insurance to husband’s plan went seamlessly-asides the internet having a hiccup sending the necessary documents via email. We teased that was because we were so efficient the internet had to lag so we can get to know each other more! 😛 I’m really glad my husband has been a client at State Farm for so many years. And I’m thrilled to be a State Farm customer. After our conversation it puts me at ease knowing that we have Joe in our back pocket for insurance advice."
We responded:
"Thank you so much for your kind and detailed feedback! We’re delighted to hear that your conversations with Joe have been both helpful and enjoyable—even with a little internet hiccup along the way. It’s wonderful to know that you feel confident and at ease having Joe as your trusted insurance agent. We’re honored to welcome you to the State Farm family and look forward to supporting you and your husband for many years to come. If you ever need anything, don’t hesitate to reach out!"
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Craig LAMMEY

September 19, 2025

5  out of  5
rating by Craig LAMMEY
"Joe Mitchell is awesome! I highly recommend him for your insurance needs!"
We responded:
"Thank you so much for your wonderful recommendation! We're glad to hear that Joe provided you with excellent service. If you ever need any assistance in the future, we're here to help!"