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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jami Stiles

April 18, 2025

5  out of  5
rating by Jami Stiles
"I recently locked my keys in my car and State Farms emergency road service saved my day. The app allowed me to easily start the claim and they communicated next steps and made the stressful situation much easier."
We responded:
"Thank you so much for your wonderful 5-star review! We're thrilled to hear that our emergency road service was able to assist you during a stressful situation. It's great to know that our app made the process easier for you and that our team communicated effectively throughout. Your satisfaction is our top priority, and we’re glad we could help you get back on track. If you ever need assistance again, don’t hesitate to reach out!"
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Cheri Lowery

April 4, 2025

5  out of  5
rating by Cheri Lowery
"Outstanding customer service! Always helpful staff."
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our team. Our staff takes pride in providing outstanding customer service, and your kind words motivate us to keep up the good work. We look forward to serving you again soon!"
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Arin Herndon

April 2, 2025

5  out of  5
rating by Arin Herndon
"Very great full for this service!!"
We responded:
"Thank you for your fantastic 5-star review! We are so grateful to hear that you were very appreciative of our service. It’s our mission to provide reliable emergency roadside assistance, and we’re glad we could meet your needs. If you ever find yourself in need of help again, don’t hesitate to reach out!"
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Clarence Lester

March 25, 2025

5  out of  5
rating by Clarence Lester
"Jami was very helpful getting quotes on auto and condo. Thanks so much."
We responded:
"Thank you for your wonderful 5-star review! We're thrilled to hear that Jami was able to assist you with your auto and condo quotes. If you have any more questions or need further assistance, please don’t hesitate to reach out."
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melannie rosado

March 12, 2025

5  out of  5
rating by melannie rosado
"Joe made the process of obtaining (and fixing) insurance flawless. He is very professional and knowledgeable. He has a great personality and made what is usually a mundane and annoying process very easy, quick, and seamless. Added bonus for getting to play fetch with Scotch!"
We responded:
"Thank you so much for your kind words and the five-star review Melannie! We're thrilled to hear that Joe was able to make the insurance process so effortless for you. It's wonderful to know that he could turn what often feels like a tedious task into a positive experience. We're also glad you enjoyed some quality time with Scotch! He loves making new friends. If you ever need assistance in the future, don't hesitate to reach out. We’re here to help!"
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Jennifer Anders

February 26, 2025

5  out of  5
rating by Jennifer Anders
"Great service, prompt responses. They really are awesome to work with."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our service. We look forward to working with you again in the future!"
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Solomon Martinez

February 24, 2025

5  out of  5
rating by Solomon Martinez
"Justin was super helpful for me getting my car insurance! He even made sure to get it done and through the system after hours for me so I could drive my new car over the weekend! That really meant a lot to me because I was so excited to drive it and wanted the peace of mind. Absolutely recommend Justin and he really walked me through the different coverage options and gave me confidence in what i was getting. I haven’t written a ton of reviews in the past but I had to this time because the experience was so helpful!"
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear about your positive experience with Justin. It's great to know he went the extra mile to ensure you had your car insurance ready in time for your new ride. We always strive to provide exceptional service, and it’s rewarding to see that reflected in your feedback. Your recommendation means a lot to us! Enjoy driving your new car, and don’t hesitate to reach out if you need anything else in the future. Safe travels!"
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Dean Chen

February 6, 2025

5  out of  5
rating by Dean Chen
"I had a great experience getting my car insurance with Justin. He really cares about cars and you as a person and was very thoughtful about protecting me without breaking the bank. He patiently walked me through every detail, explaining coverage options and highlighting the risks and cost. His knowledge was seriously impressive—he pointed out gaps I didn’t even know I had and tailored a plan that felt like a safety net, not just a policy. What really stood out was how he balanced quality coverage with affordability. Justin didn’t just push the priciest options; he took the time to find discounts and prioritize what mattered most for my budget. I left feeling 100% confident I’m protected, but not overpaying. His friendly, no-pressure vibe made the whole process a breeze. I highly recommend him to anyone needing coverage that’s both smart and sensible."
We responded:
"Thank you so much for your wonderful review! We’re thrilled to hear about your positive experience with Justin. His dedication to providing personalized service and ensuring that you have the right coverage at an affordable price is what we strive for. It’s great to know that he could walk you through the details and highlight important aspects of your policies. Your recommendation means a lot to us, and we’re glad to have been able to help you find a plan that gives you peace of mind. If you ever have any questions or need further assistance in the future, don’t hesitate to reach out. Safe driving!"
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Tim Ellis

February 5, 2025

1  out of  5
rating by Tim Ellis
"Called on a Monday for home and auto quote. Provided all the information and was told he was busy but I would get a call tomorrow. No call all week, next week monday I call again he’s busy but will get a msg, Tue we get a email with home quote but no auto. I call again wed. morning he’s not available but a msg will be delivered. Hour later he calls and informs me I’m being impatient as he’s busy and I only called 2 days ago. He didn’t even remember when I called. And yes I have the first phone call in My history. 10 days ago."
We responded:
"Tim, thank you for taking the time to share your experience, and I sincerely apologize for the frustration you encountered. It’s clear we fell short in providing timely service, and I understand how important it is to receive prompt communication during the quote process. We strive to deliver excellent customer service, and I regret that we did not meet those expectations in your case. I appreciate your feedback, as it helps us identify areas for improvement. Please know that we are committed to ensuring better communication moving forward. Thank you for your understanding."
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Lynda Webb

January 9, 2025

5  out of  5
rating by Lynda Webb
"Couldn't believe how bad my last agent was. Joe is great!"
We responded:
"Thank you for your fantastic review! We're so glad to hear that Joe was able to turn your experience around. We're here to help!"
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Lynda Webb

January 9, 2025

5  out of  5
rating by Lynda Webb
"5 stars across the board. Will update if there are any changes!"
We responded:
"We're thrilled to hear that you're satisfied with our service!"
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Steven Scharff

December 6, 2024

5  out of  5
rating by Steven Scharff
"Joe is a good dude to help you out with insurance. We’re a family of State Farm customers and Joe made our switch to his office super easy to help with our personal move. Very personable. Give him a call!"
We responded:
"Thank you so much for your wonderful review! We’re thrilled to hear that Joe made your transition to our office seamless and that you felt well taken care of. Our team is dedicated to providing personalized service to all our customers. If you have any more questions or need assistance in the future, don’t hesitate to reach out. Welcome to the family!"
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kaydee strum

November 26, 2024

5  out of  5
rating by kaydee strum
"Jami helped us get set up with life insurance. She was really helpful, knowledgeable, and informative. We loved working with her! Definitely highly recommend!!"
We responded:
"Thank you for your fantastic review! We’re so glad to hear that Jami provided you with the support and information you needed for your life insurance. Your recommendation means a lot to us! If you have any further questions or need assistance in the future, feel free to reach out. We're here to help!"
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flavia Montgomery

November 22, 2024

5  out of  5
rating by flavia Montgomery
"Great service and fast service!"
We responded:
"Thank you for your glowing review! We're delighted to hear that you experienced great and fast service. Our team strives to provide efficient support to all our customers. If you need anything else, don’t hesitate to reach out. "
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Diana Bowers

November 16, 2024

5  out of  5
rating by Diana Bowers
"Excellent, no pressure service. Helpful, friendly and quick to respond. Highly Recommend this office! And State Farm is dynamite if there is actually a claim - I've had experience and it's sealed me with trust for this company. Highly Recommend State Farm too!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team. Our goal is to provide helpful and friendly service without any pressure, and it's wonderful to know we met your expectations. We're also glad to hear about your positive experiences with State Farm. Your recommendation means a lot to us, and we look forward to assisting you again in the future!"
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Annetta Kraayeveld

November 14, 2024

5  out of  5
rating by Annetta Kraayeveld
"I can't say enough good about Joe and his office staff --- every call has been answered promptly and kindly. Our questions have been answered quickly and thoroughly. We have been with State Farm for over 40 years and, specifically with Joe since moving to Helena in 2022. They are the best :)"
We responded:
"Thanks so much for the kind words! I had a great time connecting with you today, and I’m glad you found value in our conversation. Looking forward to speaking with you soon! "
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Caleb 50

November 6, 2024

1  out of  5
rating by Caleb 50
"Nobody answers the phone. I needed to add insurance on a new car and I’ve ALWAYS gone through state farm……this new agency never answered 1/20 calls I made daily. Left multiple vms. Nothing. They don’t deserve your business"
We responded:
"Hi Caleb! Sorry to hear this has been your experience. Our records do not show any missed calls or voicemails from a customer with your first name. Confirming, are you calling 406.443.0867? As you can tell with this prompt response to your review, we pay very close attention to incoming calls and inquiries from customers and otherwise. If you can give us a call in the next few minutes, I’ll personally answer and happily assist you with your new auto. Thanks! -Whitney"
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dn2582

July 21, 2024

5  out of  5
rating by dn2582
"Friendliest agent ever."
We responded:
"Thank you for the 5 stars! We believe that being friendly is part of taking care of people and making everyone feel welcome in our office. Let us know how else we can help you!"
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Vince Demeo

May 23, 2024

5  out of  5
rating by Vince Demeo
"I spent time with Regan on the phone today. He was very quick to listen, research my issues and help me get this problem straightened out. Call Regan today for your unexpected problems and he will help you navigate the insurance world. Pat DeMeo"
We responded:
"Pat, thank you for your review! We're so happy Regan was able to help you efficiently. Your review means a lot to us - thanks for taking the time to leave it!"
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Candy Hart

May 13, 2024

5  out of  5
rating by Candy Hart
"Jamie was delightful and took care of everything. Professionally, efficiently and with a minimum of hassle. Thank you, Joe Mitchell Stare Farm!"
We responded:
"Thank you so much, Candy, for your kind words! It was our pleasure to assist you, and we're thrilled to hear that Jami provided delightful and efficient service. Please don't hesitate to reach out if you need anything else. Thanks again for choosing Joe Mitchell State Farm!"
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Mike Gilleran

May 3, 2024

5  out of  5
rating by Mike Gilleran
"Another seamless efficient professional and pleasant experience in adding coverages . Thank you Jamie Stiles👏👏"
We responded:
"Thank you for the five-stars, Mike! We appreciate you!"
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Karen Marmesh

April 3, 2024

5  out of  5
rating by Karen Marmesh
"Joe and Whitney Mitchell, State Farm Helena, are amazing to work with. Their office staff are so helpful, friendly and knowledgeable. We needed proof of insurance right away, Jami was very quick to help us! We couldn’t be happier!!!"
We responded:
"Thank you for this review, Karen! It was our pleasure to assist you with your new vehicle's insurance. We're so happy you found the experience with our office worthy of five-stars. We always aim to deliver exceptional customer service!"
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Bill Cockhill

April 1, 2024

5  out of  5
rating by Bill Cockhill
"Jami, Joes' assistant, did an amazing job of helping my client get their home insured. She was knowledgeable, professional, and very quick. Couldn't be happier with her service."
We responded:
"Thank you for the great review, Bill! Jami is one of our most knowledgeable team members and always aims to take care of people to the best of her abilities. We're so happy you had a positive experience with our office and thank you for sharing it with others."
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Scott F

April 1, 2024

5  out of  5
rating by Scott F
"I recently had the pleasure of working with Mike Olson at State Farm, and I can't say enough good things about my experience. From the moment I reached out, Mike was incredibly responsive and went above and beyond to assist me with all the changes I needed for my insurance policies. His friendly demeanor, coupled with his extensive knowledge of insurance options, made the entire process seamless and stress-free.Mike truly stands out for his dedication to providing exceptional service. He took the time to answer all my questions, ensuring I fully understood my coverage and felt confident in my choices. It's not every day you come across someone who genuinely cares about your needs and works tirelessly to meet them.For anyone looking for insurance assistance, I wholeheartedly recommend Mike Olson. His professionalism, expertise, and kindness are unmatched. Thanks to Mike, I feel more secure and well-informed about my insurance policies than ever before."
We responded:
"Dear Scott, Thank you so much for taking the time to leave us a wonderful 5-star Google review! We are thrilled to hear that you had such a positive experience with Mike. Your feedback is truly valuable to us, as it not only motivates us to continue delivering exceptional service but also helps others in their decision-making process. We strive to provide the best possible experience for our customers, and your review confirms that we are on the right track. Please reach out if there's anything else we can do to serve you! "
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Debra Turver

February 17, 2024

5  out of  5
rating by Debra Turver
"Very friendly, polite and caring people that take care of their customers."
We responded:
"Thank you for the kind words, Debra! We love helping people and taking care to protect what matters most. Thanks for being part of our State Farm family!"